Use our free advocacy service 

We all need someone who can support us. Our advocacy service is professional and confidential. We are 100% independent from the University, which means the advice which we provide will always be in your best interest. 

Our advocacy service helps students deal with academic and personal problems.

Our advocates

Brie Keatley & Erica Schouten

Our advocacy service is here to:

  • help you understand your options, rights and responsibilities

  • help you raise an an issue or make a complaint

  • facilitate communication, mediate disputes, problem-solve

  • assist you in appeal procedures

  • prepare you for meetings and even attend them with you

  • advocate on your behalf

  • refer you to the best services to help

Use our service if you:

  • feel you've been treated unfairly, or think a Victoria policy or rule has been applied poorly or unfairly to your situation or circumstance.

  • are seeking information or referrals about non-academic issues affecting your studies like employment disputes, finances and tenancy problems.

  • want to clarify your options, rights or responsibilities

  • need to understand which policies or procedures apply to your situation

  • need someone to advise on any problems between yourself and another member of the University community

  • are appealing a grade or making another academic decision

  • have been harassed or are feeling unsafe on campus.


Need help with something?

Connect directly with our confidential advocacy service by filling the form below.


Hardship fund

All students pay a levy to the Hardship Fund, which allocates money to financially troubled students through an application process. 

Grants are decided via the Hardship Committee on a weekly basis after your appointment with a Student Financial Adviser. Successful applicants are notified on the next Wednesday after their appointment.

For more information:

If you need help making ends meet, VUWSA can help out with the food side of things: