Use our free advocacy service
We all need someone who can support us. Our advocacy service is professional and confidential. We are 100% independent from the University, which means the advice which we provide will always be in your best interest.
Our advocacy service is here to:
help you understand your options, rights and responsibilities
help you raise an an issue or make a complaint
facilitate communication, mediate disputes, problem-solve
assist you in appeal procedures
prepare you for meetings and even attend them with you
advocate on your behalf
refer you to the best services to help
Have a problem? Our advocacy service can help
Our advocacy service helps students deal with academic and personal problems.
Use our advocacy service when you:
feel you've been treated unfairly, or think a Victoria policy or rule has been applied poorly or unfairly to your situation or circumstance.
are seeking information or referrals about non-academic issues affecting your studies like employment disputes, finances and tenancy problems.
want to clarify your options, rights or responsibilities
need to understand which policies or procedures apply to your situation
need someone to advise on any problems between yourself and another member of the University community
are appealing a grade or making another academic decision
have been harassed or are feeling unsafe on campus.
All students pay a levy to the Hardship Fund, which allocates money to financially troubled students through an application process.
Grants are decided via the Hardship Committee on a weekly basis after your appointment with a Student Financial Adviser. Successful applicants are notified on the next Wednesday after their appointment.
For more information:
Website: VUW Hardship Fund
If you need help making ends meet, VUWSA can help out with the food side of things:
Need help? Come and see me
Phone: 04 463 6984 or text 022 563 6984
Visit: VUWSA Reception, Level 4, Student Union Building, Kelburn Campus
Drop-in sessions at Te Aro
Starting July 23, our advocate will be available every second Tuesday at Te Aro Campus, no appointment needed.
Every second Tuesday: 9.30am - 12.30pm, Room 103