Use our free advocacy service
We all need someone who can support us. Our advocacy service is professional and confidential. We are 100% independent from the University, which means the advice which we provide will always be in your best interest.
Our advocacy service is here to:
- help you understand your options, rights and responsibilities
- help you raise an an issue or make a complaint
- facilitate communication, mediate disputes, problem-solve
- assist you in appeal procedures
- prepare you for meetings and even attend them with you
- advocate on your behalf
- refer you to the best services to help
Have a problem? Our advocacy service can help
Our advocacy service helps students deal with academic and personal problems.
Use our advocacy service when you:
- feel you've been treated unfairly, or think a Victoria policy or rule has been applied poorly or unfairly to your situation or circumstance.
- are seeking information or referrals about non-academic issues affecting your studies like employment disputes, finances and tenancy problems.
- want to clarify your options, rights or responsibilities
- need to understand which policies or procedures apply to your situation
- need someone to advise on any problems between yourself and another member of the University community
- are appealing a grade or making another academic decision
- have been harassed or are feeling unsafe on campus.
All students pay a levy to the Hardship Fund, which allocates money to financially troubled students through an application process.
Grants are decided via the Hardship Committee on a weekly basis after your appointment with a Student Financial Adviser. Successful applicants are notified on the next Wednesday after their appointment.
For more information:
If you need help making ends meet, VUWSA can help out with the food side of things:
Need help? Come and see me
Phone: 04 463 6984 or text 022 563 6984
Visit: VUWSA Reception, Level 4, Student Union Building, Kelburn Campus