Use our free advocacy service 

We all need someone who can support us. Our advocacy service is informal, professional and confidential; 100% independent from the University, which means the advice we provide you will always be in your best interest. 

Our advocacy service:

  • is here to help you understand your options, rights and responsibilities
  • coach you in constructive ways of raising an issue or complaint
  • facilitate communication, mediate disputes, problem-solve
  • assist you in appeal procedures
  • prepare you for meetings and even attend them with you
  • advocate on your behalf
  • refer you to the best services to help

Have a problem? Our advocacy service can help

Our advocacy service helps students deal with academic and administrative problems; and general complaints.

Use our advocacy service when you:

  • want to clarify your options, rights or responsibilities
  • need to understand which policies or procedures apply to your situation
  • feel you've been treated unfairly, or think a Victoria policy or rule has been applied poorly or unfairly to your situation or circumstance
  • need someone to facilitate a problem between yourself and another member of the University community
  • are appealing a grade or making another academic decision
  • are seeking information or referrals about non-academic issues affecting your studies like employment dispute, finances and accommodation predicaments for example.

Hardship fund

All students pay a levy to the Hardship Fund, which allocates money to financially troubled students through an application process. 

Grants are decided via the Hardship Committee on a weekly basis after your appointment with a Student Financial Adviser. Successful applicants are notified on the next Wednesday after their appointment.

For more information:

  • Visit: Student Finance in Room 103D, Hunter Building, Kelburn Parade. 
  • Email:
  • Website: Student Finance Advisers

Need help? Come and see me 

erica schouten - student advocate

erica schouten - student advocate

Phone: 04 463 6984 or text 022 563 6984
Visit: VUWSA Reception, Level 4, Student Union Building, Kelburn Campus

If you can't meet at Kelburn, Erica can come to you at Pipitea or Te Aro campuses during work hours. 

Connect directly with our confidential advocacy service